Bangalore - INDIA, 10 September 2003 - The ITC Infotech–ClientLogic joint venture between ITC Infotech India Limited, a wholly owned subsidiary of ITC Limited, and ClientLogic Corporation, a leading international business process outsourcer in the contact center and fulfillment industry, today inaugurated its new facility at ITC Infotechpark in Bangalore. Mr. Thomas O. Harbison, Vice Chairman, President and CEO, ClientLogic Corporation, and Mr. Y. C. Deveshwar, Chairman, ITC Limited, were the chief guests.
This JV currently handles offshore customer care in India for several international Fortune 500 companies. The new facility can accommodate more than 1100 associates and is capable of meeting the growing demand for scalable, cost-effective customer care services of the highest quality. The new facility at ITC Infotechpark’s 36-acre campus acts as a node in ClientLogic’s global customer care network.
"ClientLogic’s joint venture with ITC Infotech has allowed us to provide our clients with a true, best-in-class offshore contact center. This is an excellent opportunity to celebrate that success and to announce our expanding capabilities to meet our North American and UK clients’ needs in the future." according to Mr. Harbison.
"Our joint venture with ClientLogic is a perfect blending of mutual expertise in people, process and technology," said Mr. Sanjay Verma, Managing Director of ITC Infotech India Ltd. "Together we will set a new standard for offshore customer care bridging the cost-effective solutions that today’s companies demand and the high-quality care that customers deserve. The ITC Infotech–ClientLogic Joint Venture is expected to grow into one of the largest businesses in IT-enabled services (ITeS) in India".
ClientLogic continues to grow in India, Europe, North America and Mexico. ClientLogic was recently ranked among the top five international Teleservices providers in the Top 50 Teleservices ranking by Customer Inter@ction Solutions magazine. This award recognizes the largest agencies in the teleservices industry. ClientLogic provides fully integrated call center, CRM marketing and fulfillment services for 250+ clients in 11 countries and is dedicated to delivering best-in-class customer service across all channels and media. In 2002, ClientLogic handled 96.6 million customer care calls, shipped 29.8 million packages and handled 2.1 million customer care e-mails.
About ClientLogic Corporation
ClientLogic is a leading international business process outsourcer in the contact center and fulfillment industry. A subsidiary of the Canadian diversified company, Onex Corporation, ClientLogic is headquartered in Nashville, Tennessee and operates in 47 locations in 11 countries throughout North America, Europe and Asia. ClientLogic’s 250+ industry-leading clients include Sony Corporation, Gateway, TiVo, National Geographic Television, Microsoft and United Online. ClientLogic offers an international suite of services, including integrated customer acquisition, list management and brokerage, database design and development, multi-channel customer and technical support (phone, fax, eMail, Chat, Self-Help, etc.), eCommerce services and warehousing/fulfillment. For further information about the company, visit www.clientlogic.com.
About ITC Infotech India Limited
ITC Infotech is a rapidly growing SEI CMM Level 5 global IT services company. A wholly owned subsidiary of ITC Limited, ITC Infotech provides end-to-end IT solutions and services which, include systems integration, information systems outsourcing, package implementation, software application development & maintenance, IT security and infrastructure management services to corporations globally. Through alliances with Microsoft, Sun, IBM, PTC and Interwoven, ITC Infotech brings together the world’s best technologies to address critical client business imperatives.
ITC Infotech has a profitable presence in the niche industry verticals of Agri-business, Banking & Finance, FMCG, Hospitality, Manufacturing and Retail. ITC Infotech’s deal with PTC is one of the largest in India in recent times. Combining the stability and robustness of a large organization with the agility and flexibility of a small one, clients such as Abbey National, BAT, Pharmacia and Sony, among others, rely on ITC Infotech for enabling their mission-critical business transformation processes. For further information about the company, please visit www.itcinfotech.com.