ITC Limited Report and Accounts 2013   
ITC:Creating World-Class Brands
That Put India First
Report &
Accounts
Financial
Highlights
Business
Responsibility Report
Thought Leadership
in Sustainability
Business Updates:
ITC Infotech
Awards and
Accolades

Business Responsibility Report

Providing Value to Customers & Consumers

As an organisation which upholds and makes significant efforts to ensure good governance, ITC's businesses comply with all relevant laws of the land. The Company's uncompromising commitment to providing world-class products and services to customers is supported by concern for the safety of its customers/consumers.

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Product Responsibility

The Company adopts stringent hygiene standards, benchmarked manufacturing practices and robust quality assurance systems for its products and the declared product shelf-life is determined based on independently validated studies.

   

Marketing Communication

All businesses of the Company comply with the laws and regulations relating to marketing communication. In addition, the Company’s businesses have a dedicated consumer response cell to respond to customer queries and feedback on products. Standard Operating Procedures are also in place to ensure that marketing communication are in accordance with voluntary codes adopted by the businesses.

 

 

 

 

Responsiveness to Customers

A well-established system is in place for dealing with customer feedback. Consumers are provided multiple options to connect with the Company through e-mail, telephone, website, feedback forms etc.

ITC:Creating World-Class Brands
That Put India First
Report &
Accounts
Financial
Highlights
Business
Responsibility Report
Thought Leadership
in Sustainability
Business Updates:
ITC Infotech
Awards and
Accolades
 
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