Yogesh Deveshwar, the boss of India's biggest tobacco firm,
is putting rural India online
SHADED by the generous boughs of an ancient neem tree and
overlooked by the village temple is the traditional choupal, or meeting-place, of
Badamungalaya in the Indian state of Madhya Pradesh. A few narrow lanes away, in the
spartan front room of Rajesh Nagodia, a local farmer, is the e-choupal: a desktop
computer, with an internet connection and revolutionary implications for Badamungalaya and
4,150 other villages. The upset in India's recent general election was seen as a rebuff
from such villages to a ruling party that boasted of shining successes. They
had passed the countryside by. The e-choupal initiative is an attempt to join the urban
India of rapid growth and a world-beating information-technology industry, to the rural
one, where 72% of Indians live, many of them in feudal poverty.
In Badamungalaya, farmers use the e-choupal to check prices
for their soya beans at the nearest government-run market, or even on the Chicago futures
exchange. They look at weather forecasts. They order fertiliser and herbicide, and consult
an agronomist by e-mail when their crops turn yellow. Some buy life insurance. The local
shopkeeper orders salt, flour and sweets. Two wealthy villagers have even bought
motorcycles. Others club together to rent tractors. School children check their exam
results. Distance has been killed, says Mr Nagodia. The village is only about
40km (25 miles) from Madhya Pradesh's capital, Bhopal. But it is a spine-jolting journey
along a dirt road.
The improbable headquarters of this operation is a
wood-panelled office of colonial elegance 1,500km away in Kolkata (formerly Calcutta). In
Virginia House, the 76-year-old seat of ITC, its chairman, Yogesh Deveshwar, is fired with
missionary zeal. The e-choupal will transform the rural life of India. In May
it won the inaugural World Business Award, for corporate do-gooders in poor
countries, bestowed jointly by the International Chamber of Commerce, the United Nations
Development Programme, and the Prince of Wales's business forum.
Not bad for an imperial tobacco company, as ITC
used to be. It is one-third owned by BAT, a British tobacco behemoth. In the year ending
March 31st, ITC earned 78% of its revenues and 88% of net profits from cigarettes. When Mr
Deveshwar took charge in 1996, BAT was keen on focus. It wanted to shed
peripheral businesses and concentrate on smokers. India is a promising market: most
tobacco is chewed, or smoked in hand-rolled bidis. Only 13% of consumption goes on
white cigarettes, a proportion sure to rise as India gets richer.
Mr Deveshwar, however, believes that focus is a
developed-country fixation. Rather than excel in one business, he wants to be India's best
in several: other consumer goods besides tobacco, such as flour, cooking oil, matches and
salt; hotels (India, he says, has fewer upmarket hotel rooms than does Shanghai); paper,
paperboard and packaging; and agribusiness, out of which sprang the
e-choupals.
He says these, launched in 2000, will in five years time be
more important to the firm than cigarettes. ITC establishes them where it is already
buying agricultural produce. There are websites for each of the crops covered: soya,
wheat, coffee and aquaculture (shrimp). Locations are mostly chosen from the 87% of
India's 600,000 villages with under 5,000 inhabitantstypically, over 1,000 and
fairly accessible. To the obvious shortages, of phone lines, electricity and literate
farmers, the answers are VSAT satellite links, solar batteries and carefully chosen
sanchalaksor conductorswhom ITC equips with the technology.
The sanchalak is usually an educated local farmer (ideally
with children soon to become computer nerds) from the dominant local casteso some
worry that such schemes reinforce local elites. He earns a commission for any ITC
procurement, as well as for sales by third parties. For Badamungalaya's Mr Nogadia, it has
become almost a full-time business. The farmers gain market knowledge and, if they wish,
sell their product online. They can haggle better with the middlemen, who have tended to
skim a huge proportion of rural revenue. And by bundling together demand, farmers can
secure better prices for inputs.
Two of the big difficulties faced by the rural economy are
mitigated: virtual aggregation disguises the tiny size of most landholdings; better
information helps overcome the uncertainty that translates into a reluctance to spend. The
possibilities are endless. Once a commercially viable way is found to put a computer in a
village, there are plenty of potential users: state governments, putting their services
online; consumer-goods firms, whose distribution networks rarely get to smaller villages;
micro credit-providers; and so on. Mr Deveshwar's jubilation is that we will be
owners of the road! and, of course, charge a toll.
Ketan Sampat, president of Intel India, believes that the
country is on the cusp of a transformation wrought by rural connectivity as
profound as the one that public telephone kiosks brought 10-15 years ago.
Mr Deveshwar intends to take e-choupals from the five
states now covered to 15, and to reach 100,000 villages in the next decade. He is not
alone. Vineet Nayar, boss of HCL, a firm that provides VSAT technology, says another two
firms will roll out similar initiatives this year.
Journalists and share analysts tend to be cynical about Mr
Deveshwar's motives: he is trying to embellish ITC's tobacco-stained image; or to
diversify away from a product always at risk of government actionDelhi, for example,
has just banned smoking in public places (though apparently without telling smokers or the
police); or, perhaps, to make more farmers rich enough to smoke cigarettes. But as with
all great ideas, the innovator's motive is irrelevant. Mr Deveshwar can afford to scoff at
the cynics: We are building a cathedral. They see us chipping away at the stone, and
wonder at such a wasteful activity.