ITC Infotech, one of the fastest growing
Indian IT services providers, today announced that it has signed a framework agreement
with Finnair for outsourcing of significant projects to be delivered in an onsite-offshore
mode. Under the agreement, ITC Infotech will implement the frequent flyer loyalty program
and Marketing & Promotions applications at Finnair. This will be followed by support
& maintenance services for these applications for a 5-year period. This engagement
showcases cutting edge CRM technologies delivering the Loyalty program for Finnair. ITC
Infotech’s CRM expertise coupled with its focus on the Airline & travel segment
helped it clinch the deal in the face of stiff competition from other offshore IT services
providers.
The contract envisages a significant and
growing business volume across several years to support not just the CRM systems but also
other application areas, as the Airline continues expanding its network. The contract was
signed in Helsinki. Finnair is a leading European Airline and a member of several
strategic airline community alliances. Finnair chose ITC Infotech as long-term strategic
sourcing partner due to its commitment and investment in the Airlines & Travel domain.
The multi million Euro Finnair account reflects ITC Infotech's aggressive growth plans for
Europe. ITC Infotech is one of the fastest growing Indian IT companies in UK with an
increasing presence in other parts of the continent.
Hardeep Garewal, CEO of ITC Infotech UK,
speaking about the Finnair deal said, “Finnair did a rigorous evaluation of our
capabilities and ability to take on an area as strategic as the loyalty program for the
airline. The key factors which led them to decide on ITC Infotech as a strategic sourcing
partner were our business model flexibility, quality & depth of expertise of our
people, excellent client references and above all, the mature organizational processes
including corporate governance that a group like ITC brings to the IT Services
business.’’
Tom Kallstron, Vice President –
eBusiness Development, Commercial Division at Finnair added, “ITC Infotech will give
us the flexibility and resources that we were looking for. With ITC Infotech as a business
partner, we will have the possibility to be more innovative, to offer new competitive
services to our customers. As far as the new CRM system is concerned we will be able to
respond much quicker to customers’ demand.”
