Impacts of Operations on Communities

New projects

During the reporting period, the two significant projects under implementation were the composite project at Uttaranchal and the construction of a major hotel in Bengaluru.

Prior to the implementation of all these projects, independent parties carried out environmental impact assessments. Public hearings were also conducted at both the sites to take on board the concerns of the local community and other civil society groups.

On-going Operations & Community Engagement

Rural households who engage with the Company through its agri-operations in the course of its business, comprise millions of farmers. In the case of manufacturing operations, the communities falling within a 15 km radius are considered as direct stakeholders.

A liaison officer is available at every location with direct access to the Unit Head. Communities are encouraged to share their feedback with this individual. Participatory surveys are undertaken to assess the needs/ aspirations of such communities. Partner NGOs serve as one of the most important agencies for providing regular stakeholder feedback to the unit managers as a result of their grassroots engagement with such communities.

ITC responds to this feedback through a comprehensive social development programme that addresses most needs voiced through these feedback mechanisms. These have been detailed in the next section.