Content

Chairman’s Statement: ITC’s Vision and Strategy 1
ITC: Organisational Profile 8
Report Parameters 14
Governance, Commitments & Engagements 16
ITC’s Triple Bottom Line 29
Economic Performance 30
Environmental Performance

40

ITC is now a ‘Carbon Positive’ Corporation  47
ITC Continues to be a ‘Water Positive’ Corporation 48
Towards ‘Zero Solid Waste’ 52
Social Performance  57
Labour Practices and Decent Work
58
• Occupational Health & Safety 61
Human Rights 68
Society
73
• Community Development 75
Product Responsibility 84
Annexures 92
Certifications, Honours and Awards  93
Memberships and Affiliations  96
ITC’s EHS Policy  97
GRI Index 98
Assurance Statement from PricewaterhouseCoopers 100
Self-declaration on Application Level 103
Glossary