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  Delighting  the Consumer

   

“I live in Chicago and recently, by chance, found your products in a grocery store in my neighborhood.Your dishes are delicious, accessible, wonderfully easy to prepare and serve, and the price is most certainly right (frankly, I would even pay a bit more, butI shouldn't say this – I am only a teacher). Indian stuff is a real fad here now – I think good vegetarian food will always have a place here.

Thank you for bringing it to us.’’


Claudia Laska, Chicago, IL
 

 

The Foods business carries forward ITC’s proud tradition of delivering world-class products to the consumer. All its products are crafted on the basis of deep consumer insights developed through extensive research. ITC’s understanding of the Indian consumer is reflected in the increasing confidence reposed in its products. Learnings from consumer research help identify existing and emerging consumer needs. The continuous flow of research-backed information helps ITC create products that provide newer and superior benefits.
  

  
Taking consumer insights and the Company’s inherent culinary strengths to the next level of consumer engagement is ITC’s cutting-edge Product Development Centre. The Centre has been the driving force behind the business right from its inception. Employing some of the best food specialists, the Centre is constantly creating ahead-of-the-market products that are prototyped at custom-built pilot plants and test marketed extensively before hitting the supermarket shelves.

The list of innovative products developed and marketed in a short span of four years is both long and impressive. Sunfeast biscuits have witnessed a series of innovations, debuting with the unique Orange Marie and Butterscotch Cream biscuits. Followed by Flavour bursts in cream biscuits, introduction of Sunfeast Dark Fantasy, a dark chocolate and vanilla cream offering, and Sunfeast Snacky salted crackers in the special chilli flakes variant. The brand took a leap with the introduction of Sunfeast Pasta Treat, a non-fried snack made from semolina.

In confectioneries, Mint-o in orange and lemon flavours, Mint-o Fresh in clove and eucalyptus, Candyman Wild Banana, Mango Delite, Butterscotch Licks and Orange Licks with fresh cream were all born of the tradition of innovation.
  
Aashirvaad ReadyMeals combo packs of ‘Basmati Rice and Rajma Masala’ and ‘Basmati Rice and Dal Tadka’ have redefined convenience for the on-the-move consumer. ‘Kitchens of India’ has expanded its portfolio by introducing unique variants of conserves and chutneys like Pineapple & Green Pepper and Tamarind & Date.
   

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