A summary of various key stakeholders, mode of engagement, key sustainability concerns and the initiatives taken by the Company, whether statutory or otherwise, are listed below:

1. Shareholders:
   Annual General Meeting
   Written Communication
   Investor Service Centre

The Quarterly results of the Company are announced and published within a month of completion of the quarter. Audited Annual results are declared within two months of the end of the financial year.  All these results, including the entire Report and Accounts, are posted on SEBI’s EDIFAR website.

• Information related to shareholding pattern, compliance with corporate governance norms, etc. is also posted on SEBI’s EDIFAR website

• The Company’s corporate website ‘www.itcportal.com’ is a comprehensive source of information on ITC’s portfolio of businesses, social responsibility activities and EHS performance. Two exclusive sections on ‘Shareholder Value’ and ‘Investor Relations’ serve to  inform and service shareholder needs. The entire Report and  Accounts as well as quarterly and half-yearly financial results are now available in downloadable formats under the section ‘Shareholder Value’ on the Company’s website to facilitate easy access to all information. The ‘Newsroom’ section includes all major Press Releases from the Company and relevant press clippings. Clarifications as and when provided to institutional investors and analysts, including presentations, if any, made to them, are posted on the Company’s website.
  

  ITC’s Investor Service Centre (ISC) provides share registration and other related services. Such services are provided by a dedicated and trained team of professionals backed by state-of-the-art infrastructure. Already a benchmark in-house Registrar, the Investor Service Centre endeavours to keep investor servicing contemporary and efficient.

2. Government:
   Regular meetings and structured communication on key economic, EHS & social issues and regulatory trends

3. Employees:
   Regular interaction through elected unions and delegates
   Direct Interaction at the workplace Implementation of Suggestion Schemes
   Representation of employees in EHS  and Social Committees
   Participation of employees in EHS and Social Initiatives

• Health & Safety
• Growth prospects
• Employee satisfaction and commitment
• Ethical standards in business
• Attracting and  retaining talent
• Career development opportunities

• Organisation of EHS Training Programmes
• Conduct of Public Awareness Programmes
• Systematic encouragement of Innovation
• Programmes to discover and promote leadership talent
• Conceptualisation and implementation of knowledge management tools
• The creation of an organisational culture that combines a warm and caring ambience with a high performance ethos

4. Communities:
   Neighbourhood societies, public hearings for new projects, surveys through NGOs, need-based discussions/written communication

• Air & Water quality
• Environment quality:
  Disposal of fly ash

• The organisation of water supply to nearby colonies and for irrigation
• The conduct of Public Awareness Programmes on EHS
• The organisation of medical facilities like pulse polio and eye camps

• Provision of infrastructural support through road building and effecting improvements in school buildings and public toilets

• Active support to local NGO initiatives in public health, sewerage and community waste management
• Improving the quality of life in the community

5. Customers:
   Customer and market surveys,  regular visits by Managers, Customer complaint records, redressal systems etc

• Use of IT to improve supply chain management
• Adoption of ISO 9000, CANDO (5S), IQRS (International Quality Rating System) certification, online instrumentation to ensure product quality and consistency
• Improved designs and processes through R&D and product development