Our businesses have systems in place to ensure that we comply with all the statutes, codes and voluntary standards as stated below. These are regularly audited to provide assurance.
Our Cigarettes business follows an internal
code that not only includes all the requirements under Advertising Standards Council of India’s (ASCI) code of conduct but also incorporates
best practices for advertising/promotions.
We also ensure that all laws related to
marketing communications and promulgated
in ordinances such as The Cigarettes (Regulation of Production, Supply and Distribution) Act,
1975, The Cable Television Networks (Regulation) Act, 1995, the Cinematography Act, 1952,
The Cigarettes and Other Tobacco Products (Prohibition of Advertisement and Regulation
of Trade and Commerce, Production, Supply
and Distribution) Act 2003 and any State Government laws on advertising/promotion
are strictly followed and the compliance is monitored on a regular basis. The internal
code ensures that all communication follows relevant aspects of the legislations. Review of this compliance is a continuous process for all marketing communication materials that are used in the market.
 We do not sell any products that are banned
in any part of the country. Also, in order to answer any queries on the product, we have a dedicated consumer response cell.
Our Foods and Personal Care Products
businesses voluntarily follow the ASCI (Advertising Standards Council of India) Code for all
marketing communications.
All communications in our Education and
Stationery Products business in the form of Advertising, Promotion and Sponsorship
adhere to voluntary and legal codes of conduct.
Our Agarbatti business voluntarily follows
the ASCI (Advertising Standards Council of India) Code for all marketing communications.
In our Hotel business marketing communication is governed by Self Regulation and guided
by Indian Society of Advertisers (ISA) Rules
and guidelines.
Our Agri business has adopted a voluntary
code for advertising and communication duly approved by the Divisional Management Committee. All external communication is
also vetted by the divisional Legal resource.
 Our Lifestyle Retailing business follows a
voluntary compliance code on Advertising and Promotion. The code ensures that the advertisements and promotions are fair
and transparent and not misleading in terms
of claims and representations; are not
offensive to the generally accepted standards
of public decency. References to religion,
race, caste, community, sex & violence are avoided.
It is ensured that advertisements maintain
fairness to competition and are as per the laws
of the land. Each product/campaign is vetted
for compliance.
Compliance concerning provision and use of product and services |
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All our businesses/divisions have well-established systems, procedures and review mechanisms
to identify and comply with the laws and regulations concerning our products and services. We continued to comply with all applicable
statutes during 2007-08.
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