Farmers
As a majority of our principal raw materials are agri-based, farmers have always been an integral part of our value chain. A large part of our R&D efforts are dedicated to providing expertise & support to improve agri - quality & productivity.
We partner with farmers in ensuring for them better price realization, assured markets and improved productivity.
More details are provided elsewhere in this Report.
Suppliers
 Suppliers are critical to our value chain and intrinsic to our product and service quality. All our businesses have processes and practices in place such as regular formal & informal interactions, reviews, vendors’ surveys & feedbacks, etc to understand their key issues and concerns, thereby ensuring the capability of suppliers/vendors to provide the best-in-class products/ services.
Cost of materials, products & services, variability in demand, long-term business partnerships, timely payments, technology upgradation, capacity improvement and hygiene standards are some of the key topics discussed during the supplier engagement process.
Supplier audits, product certifications, sharing best practices, joint product development, supplier/vendor capacity building help the Suppliers/Vendors to remain competitive.
Supply chain management with emphasis on IT and infrastructure development ensures world-class products and services.
Our Managers directly supervise many significant outsourced-manufacturing sites, which ensure product quality, delivery commitments, compliance to required EHS standards and cost competitiveness.
Community
All ITC businesses / Units regularly interact with communities surrounding their operations. Community need assessment surveys by competent agencies are conducted in and around the Operating Units and for green field projects.
Livelihood support, as well as Infrastructure needs, health & sanitation, primary education, women economic empowerment and skill development are the priority concerns raised through the need assessment surveys. Based on this, various social interventions are planned and implemented. The details are provided in the ‘Social Performance’ section of this Report.
The stakeholder engagement process has evolved over 100 years of the organisation’s existence, based on mutual trust and respect developed over the years |
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Government
We continue to maintain a “beyond compliance” status by adopting globally recognized best-in-class practices. We proactively interact with Government /Regulatory Authorities on aspects relating to regulatory and public policy frameworks through Industry bodies and various other fora. |
