Business Initiatives for improvement of health and safety impacts of products/services
Agri Business

The Business primarily engages in sourcing of agri-commodities like Wheat, Coffee, Potato, Prawns, Soyabean, Pulses, Rice, Maida and Processed Fruits. These commodities are sourced and supplied based on customer requirements of quality, quantity and packaging, both in the Domestic and Export markets. Stringent process control and quality inspection norms have been established to ensure compliance with customer requirements. Systems and processes are in place to ensure the hygiene of the stored stocks. Products are shipped after meticulous testing either in-house, or at accredited labs or agencies, as required by the customers. For organic and sustainable farm practices in the processed fruits business catering to specific customer segments, the Business has received the following international certifications:

  • Fairtrade certification endorsing that its products meet certain environmental, labour, and developmental standards.
  • Demeter Certification for Biodynamic Farming, a holistic method of agriculture.
  • USDA Organic and India Organic Certifications for Organic Farming.
  • Bio-Suisse Certification for Organic Farming.

A number of certifications for Prawns such as Best Aquaculture Practices, British Retail Consortium as well as adherence to European, Japanese and US product standards apart from close monitoring of prawn production from ponds to the factory, ensure adherence to the most stringent norms of food safety.

Branded Packaged Foods

The Business meets its commitment to provide world-class products through product innovation, state-of-the-art manufacturing facilities and rigorous quality controls. 67 out of 78 manufacturing locations, including third party manufacturing units, which accounted for 93% of total production volume in 2016-17, are FSSC 22000/ISO 22000/ Hazard Analysis and Critical Control Point (HACCP) certified, ensuring that products use the best quality ingredients and utilise the highest quality processes. Remaining 11 units are newly commissioned and certification is planned in the coming financial year. With the objective of continuously providing consumers with products that not only 'Taste Good' but also 'Do Good', large investments have been made in R&D focusing on delivering specific formulations for identified health needs, like lower saturated fat, sodium & sugar, and free from trans fats & cholesterol. Further, none of the snacks products sold by ITC have added trans fat. Through such investments and R&D, a number of healthier products were launched. Some of them are:

'Sunfeast Farmlite' biscuit range is made from Aashirvaad Atta and has 0% Maida. There is no cholesterol, no trans fat and no artificial sweetener which makes it a truly healthy biscuit. Recently launched, 'Sunfeast Farmlite Digestive All Good Biscuit' has additional benefits of no added sugar and a Low Glycemic Index of 37 which makes it suitable for diabetic consumers in the country.

'Aashirvaad Sugar Release Control Atta' has higher protein & fibre content and a Low Glycemic Index.

Sunfeast YiPPee! Atta Noodles using whole wheat as a major ingredient has also been introduced in the market.

Further, based on our continuous efforts in research and development to formulate products enriched with micronutrients such as vitamins, minerals etc., a number of products are also available in the market such as Sunfeast Marie Light, Sunfeast Marie Light Oats, etc.

Cigarettes With consistent focus on product innovation, new product development in the Business involves consideration of Indian and global developments and is supported by comprehensive research and testing facilities at the ITC Life Sciences & Technology Centre. The Business uses proprietary software to regularly monitor and review product specifications of all raw materials.
Leaf Tobacco

Product integrity, quality and hygiene standards in tobacco cultivation are accorded the highest importance. Accordingly, awareness among tobacco farmers on the importance of sustainably producing residue-free quality tobacco is constantly reinforced during fieldlevel trainings and seminars in ITC's operating regions. For frequent assessment on product integrity, farm-level and packed-level undesired chemical residue studies are undertaken wherein all leaf samples from farmlands and packed cases of finished products are closely monitored for undesired chemical residues. Several additional measures were implemented across the value chain during the year towards minimisation of Non Tobacco Related Matter.

In the Spices Business, special emphasis was given to food safety and quality for the entire value chain right from farmland to processing and sterilisation. ITC has adopted a holistic approach on 'Integrated Crop Engagement' covering not only pest management and crop management practices to ensure product meeting stringent specifications of US and EU but also profitability of the farmer.

Personal Care Products The Business follows a comprehensive approach for improving the health and safety impacts of its products in each of the lifecycle stages including R&D certification as well as manufacturing and production. All safety tests from prototype development to final product are conducted in accordance with standard international guidelines. Ingredients used in products undergo rigorous analysis, based on existing scientific literature, for their toxicity and skin sensitisation prior to clearance for use in product development. Product safety and efficacy is certified through external accredited laboratories. Products are manufactured in a highly automated environment under strict hygienic conditions. Documented Quality Management System, including procured material checks, in-process checks and finished goods quality checks, ensures that the manufactured products are consistent and of high quality.
Hotels ITC Hotels have established food safety management systems certified as per HACCP/ISO 22000. In addition, ITC Hotels R&D endeavours to adhere to GHP & GMP (Good Hygiene Practices & Good Manufacturing Practices). ITC has elaborate fire safety guidelines which all hotels comply with. These guidelines are based on National Fire Protection Association (NFPA) Codes and other international best practices. They supplement the general EHS Guidelines applicable to all ITC Businesses, the compliance of which is audited by the Corporate EHS Department on a regular basis.
Education and Stationery Products The Business employs multiple process control measures through third party certifications, inline and final quality checks across the entire chain of manufacturing to ensure that their safety is not compromised. The Business uses only approved non-hazardous materials like Elemental Chlorine Free (ECF) paper, ink, dyes, etc. in the note books. Since the primary consumers of these products are children, stringent processes and quality control measures are in place to ensure their safety. Pencils and art stationery items are in compliance with the European Standard EN 71.
Lifestyle Retailing All raw materials and garments are tested at the NABL accredited in-house laboratory for post usage experience and conformance to quality standards. The standards and product specifications are periodically validated by international testing agencies. Quality is monitored through an internal Product Quality Rating System (PQRS) together with the external Acceptable Quality Level (AQL) norm that is followed internationally by apparel businesses. The Wills Lifestyle range (excluding the Wills Signature garments) has received the 'Oeko-Tex' certification (w.e.f. January 2012) in the domestic apparel retail segment in India. The certification has been conferred by Hohenstein Textile Testing Institute GmbH & Co. KG, Germany. It guarantees that the products are free from more than 100 harmful substances and ensures that Wills Lifestyle garments are completely safe for consumers, without compromising on relevant style quotient of its products.
Packaging and Printing Initiatives have been undertaken by the Business in developing packaging solutions that use environment friendly raw materials such as water-based varnishes and reduced material usage in terms of mass and thickness of products. The Business engages with customers on a continuous basis to provide solutions that help protect functional needs like product integrity and visual imagery, whilst providing scope for use of alternate materials. While the paperboard packaging is already being done with non-toluene based inks, the Business encourages its customers for use of toluene-free and ketone-free inks in flexible packaging. The Business has also been filing patents related to operational excellence in packaging every year arising from high skill in packaging design backed with state-of-the-art converting technology. In order to strengthen the health & safety requirement of products (Quality and Hygiene), all key operations at Haridwar and Tiruvottiyur factories have been certified as per British Retail Consortium (BRC) Global Standard for Packaging and Packaging Material.
Paperboards and Specialty Papers

ITC has been a pioneer in manufacturing Elemental Chlorine Free (ECF) pulp in India. This ensures that the levels of dioxins and furans in the pulp are less than 1 PPT (Parts Per Trillion). The global migration test is conducted periodically on all food-grade paper and paperboards for compliance with US FDA standards and adherence to prescribed limits for presence of heavy metals. All manufacturing ingredients for applications involving direct/ indirect food contact are procured from reputed suppliers and conform to US FDA and equivalent standards.

The Business ensures that the components of food allergens listed in the EC directive 2003/89/EC and the US FDA Act are not used in any virgin grade boards and papers. All food-grade papers and paperboards are periodically tested for compliance with European Regulation on Registration, Evaluation, Authorisation and Restriction of Chemicals (REACH) and Restriction of Hazardous Substances (RoHS). The Bollaram Unit and relevant production lines in Bhadrachalam Unit that manufacture food-grade board for direct/ indirect food contact, are 'third party' certified in accordance with BRC/IoP (British Retail Consortium/Institute of Packaging) standards.

Matches and Agarbatti Chemicals approved by IFRA (International Fragrance Resource Association, Geneva) are used to prepare fragrances, which are required in the manufacture of dipped Mangaldeep agarbattis. The manufacturing processes of the Matches and Agarbatti Business are designed to ensure product safety and consistency.
Technico Agri Sciences Limited Technico Agri Sciences Limited, is in the Agricultural Bio-Technology business of growing and selling TECHNITUBER® seed potatoes and field generated seed potatoes. TECHNITUBER® seed potato technology is a scientifically advanced process of producing large volumes of miniature seed potatoes from virus and pathogen-free nucleus materials. The Company's facility to maintain germplasm of seed potatoes has been accredited by the Department of Biotechnology, Ministry of Science & Technology, Government of India and is regularly inspected by Central Potato Research Institute (CPRI) Shimla. The Company follows Potato Tissue Culture Raised Mini Tubers (PTCMT) standards as laid down by Ministry of Agriculture, Government of India for certification of TECHNITUBER® Seed.