ITC Limited

Report and Accounts 2011   

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Business Update

ITC Infotech


ITC Infotech continued its growth trajectory driven by robust client acquisition, which was fuelled by customised solutions & services and strategic partnerships. Addressing growing market needs, the company made deeper inroads across sectors, despite stiff competition from larger established players.

ITC Infotech’s strategy of delighting customers by providing value added and innovative solutions continued to yield significant traction. Long standing clients scaled up their engagements by entrusting the company with additional mission-critical projects.

To support the growth in client base and demand, ITC Infotech expanded its human resource base to over 4000 employees. The company also strengthened its presence across geographies by expanding its global footprint with new offices in Australia and Singapore, allowing easy accessibility and improved service levels to clients.

This year, ITC Infotech renewed its focus on India, with specifically targeted services addressing the burgeoning $16 bn domestic market. The company witnessed increased traction for services such as e-governance and enterprise solutions.


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ITC Infotech, along with SAP Consulting, implemented SAP® BusinessObjects™ Supply Chain Performance Management application in North America for one of the world’s largest beverage manufacturers. The implementation has been rolled out to multiple users across the North American region. This project is a key milestone which enables the beverage manufacturer to effectively align supply chain goals with business objectives, thereby providing visibility for end-to-end supply chain processes and driving process consistencies.

ITC Infotech continued to further cement its niche in the airlines sector, with additions of more One World airline customers, including marquee large-scale global implementations.

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