Business Update

ITC Infotech

The company has been a long-term leading Oracle partner for Siebel Loyalty & Marketing. This relationship with Oracle has been further strengthened with the signing of a partnership to deliver Oracle’s Loyalty & Marketing based BPO services. ITC Infotech achieved the distinction of being the first company globally to offer Loyalty as a Service - CRM/ Loyalty as a Service (CLaaS).

The company achieved many more significant milestones during the year, beginning with its very first IT Outsourcing (ITO) deal for a packaging giant.

ITC Infotech’s Hospitality practice significantly heightened operations for one of the world’s largest hospitality companies which owns, operates, franchises and manages hotels, resorts, spas, residences, and vacation ownership properties. The company continues to deliver differentiated services from the dedicated offshore development centre in India.

Product Lifecycle Management (PLM) remains a key differentiator and a growth driver. The company recently strengthened its relationship with PTC with a strategic services partnership for PTC’s enterprise business in India. With this collaboration, ITC Infotech will now also support PTC in delivering their cutting edge solutions and services to Aerospace, Retail, Footwear & Apparel, Government and Defence customers in India.

The company’s recently formed Life-Sciences practice launched industry specific solutions: Personalized Content Delivery (PCD) & Sales on the Go (SonGo). In a short span of time, the practice successfully concluded a pilot of its solutions for a global pharmaceutical giant. These solutions are expected to further propel ITC Infotech’s growth in the Life Sciences sector.

Towards the end of the year, the company’s Engineering Services enhanced its achievements, with the addition of a leader in power and automation technologies to its roster of clients.

Despite stiff competition from bigger IT players, ITC Infotech won contracts with one of the world’s largest technology companies and a leading provider of educational services.

"SAP BusinessObjects Supply Chain Performance Management aligns very well with the guiding principles of our project: focusing on metrics that need little manual intervention, focusing on metrics that help drive process consistency, and focusing on metrics that are in line with industry standards."
	Russ Rodal , Metrics Program Manager, Coca-Cola Company (on ITC Infotech’s and SAP’s successful implementation of SAP BusinessObjects Supply Chain Performance Management for Coca-Cola, North America).
"ITC Infotech has carved a niche in the loyalty and marketing services arena, and the new Oracle-based offering will be extremely well positioned to address a growing demand for comprehensive loyalty outsourcing services."
	Tibor Beles, Vice President, Oracle Business Process Outsourcing.
"ITC Infotech has been successfully certified as a global provider of application management services. This SAP certification confirms ITC Infotech’s capabilities to provide professional application management services to SAP customers worldwide"
	Michael Ressemann, Global Head of BPO Solution Delivery and Partner Enablement at SAP.

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