ITC Limited Report and Accounts 2021



The mnemonic for this year's Report and Accounts symbolises ITC's nurturing of multiple drivers of growth. A vibrant and synergistic portfolio of businesses with a growing presence across all three sectors of the economy - agriculture, manufacturing and services. The arched hands with multiple leaves also emphasise ITC's commitment to making a Triple Bottom Line contribution by creating economic, social and environmental capital for the nation. The organic elements of the mnemonic highlight the thrust towards creating a brighter and more inclusive future through agility, purposeful innovation and compassion.

All ITC facilities have implemented the highest standards of hygiene and safety. Some of the pictures in the report were taken prior to the COVID-19 pandemic and therefore may not depict the current pandemic related measures.

ITC: The Next Horizon Agility. Purposeful Innovation. Compassion.

As the mid-year dawns on 2021, the pandemic that swept across the globe continues to be of concern. In India, the second wave became yet another reminder of the fragility of human lives and livelihoods. The Government at the Centre and States, businesses, institutions and civil society organisations rose...

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ITC: Creating Enduring Value for the Nation

ITC's leading businesses create multiple drivers of growth across
all 3 sectors of the Economy

  • Agriculture

  • Manufacturing

  • Services

ITC: An Exemplar
in Triple Bottom Line Performance

  • Gross Sales Value* 74,979 Cr for the year ended 31st March, 2021
  • Among the Top 3 contributors to the Exchequer in the private sector in India
  • ITC's FMCG
    products reach over
    150 million households in India
  • 'AA' rating by MSCI-ESG Highest amongst global tobacco companies

ITC's Multiple Drivers of Growth

ITC's World-class Indian Brands

Delighting Consumers, Creating & Retaining Value in India

25 mother brands creating larger value for India
Annual consumer spend of over ₹ 22,000 crores in aggregate
products reach over 150 million Indian households

Combating COVID-19: Contributing
to National Efforts

Building 'Smart' Businesses

Cutting-edge digital technologies continue to be deployed towards strengthening ITC's real-time operations and execution platform


Strategic Impact Areas

Distribution Excellence through Digital and Analytics

ITC continued to embrace the best of digital & analytics solutions to enable agility & excellence in the sales & distribution operations

ITC e-Choupal 4.0: Catalysing NextGen Agriculture

A Phygital Model

Driving Cutting-edge Product Innovation

ITC Life Sciences & Technology Centre

The globally benchmarked, state-of-the-art ITC Life Sciences and Technology Centre (LSTC) in Bengaluru is at the core of driving science-led product innovation to support and build the Company's portfolio of world-class products and brands. The LSTC team comprising over 350 highly qualified scientists with over 900 patents have a mandate to work on future-ready science platforms, design differentiated products to address unique needs and deliver superior benefits to Indian consumers. Centres of Excellence in Biosciences, Agrisciences and Materials...

Branded Packaged Foods


Value-added Agri Products

Leveraging its institutional capabilities and linkages with 4 million farmers, ITC's Agri Business, apart from providing structural competitive advantage to its Food Brands, has also been providing value added offerings to its customers and consumers in India and abroad. On the basis of market and customer demand (Produce the Buy), the streams of value addition include Sustainable Value...

Personal Care Products

Health & Hygiene

Education & Stationery Products

Education Aids

Agarbatti & Safety Matches

Devotional Needs

ITC - Towards the Next Horizon in Sustainability

ITC's journey over a quarter of a century has been immensely satisfying as it has traversed several defining milestones in its quest to be a global exemplar in sustainability...

ITC's Goals for 2030

ITC's Sustainability Initiatives - The Journey So Far

ITC's sustainability initiatives have focused on addressing the twin objectives of supporting sustainable livelihoods and combating climate change.

Supporting sustainable livelihoods, empowering rural communities

Financial Highlights

These graphs depict the standalone financial position

  • Financials for FY2020-21 are to be viewed in the context of unprecedented disruptions in certain operating segments of the Company due to the COVID-19 pandemic (Please refer to Report of the Board of Directors & Management Discussion and Analysis for details).
  • EPS and DPS have been adjusted for impact of corporate action to facilitate like-to-like comparison.
  • FY16 to FY21 as per Ind AS; previous GAAP for earlier years.

Business Responsibility Report

The Directors present the Business Responsibility Report of the Company for the financial year ended on 31st March, 2021, pursuant to Regulation 34(2)(f ) of the SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015. The Company also publishes annually, a comprehensive Sustainability Report based on the Global Reporting Initiative (GRI) Standards, and an Integrated Report based on the International Framework developed by the International Integrated Reporting Council (IIRC).

ITC Infotech

2020: A year of disruption, resilience and transformation

The year 2020 was overshadowed by the widespread impact on human health and economic activity caused by the COVID-19 global pandemic. During these challenging times, ITC Infotech focused on seamless delivery for its clients, while ensuring the continued well-being and safety of its employees, and driving operational excellence for predictable growth, in line with the company's strategic tenets of Client Centricity, Employee Centricity & Operational Excellence.

CII-ITC Centre of Excellence for Sustainable Development

The 'CII-ITC Centre of Excellence for Sustainable Development', established by ITC in 2006 in collaboration with the Confederation of Indian Industry (CII), continues to focus on promoting sustainable business practices amongst Indian enterprises. An Advisory Council, which includes members from the industry, civil society and institutions, provides strategic direction to the Centre.

Major Awards 2020-21

  • ITC was conferred the 'Best Governed Company' Award in the Listed Segment: Large category by the ICSI at the 20th ICSI National Awards for Excellence in Corporate Governance 2020
  • ITC won the First prize in seven categories at the Public Relations Society of India (PRSI) National Awards 2020
  • ITC's Paperboards & Specialty Papers Division (PSPD) was presented the "Most Innovative Environmental Project" Award under Product Responsibility Management category at the 7th CII Environmental Best Practices Award 2020 organised by CII - Green Business Centre
  • ITC's Communications campaign on Well Being Out of Waste (WOW) was adjudged as one of the best global communication campaigns at the Global SABRE Awards 2020

ITC: Transforming Lives
and Landscapes

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  • Combating COVID-19: Contributing to National Efforts

    • Importing oxygen generators, containers and concentrators to ease supply
    • Supporting setting up of temporary medical facilities
    • Income generation through rural engagements and schemes under MGNREGA
    • Online training for farmers and government personnel
    • In-kind relief support across India
    • PPE Kits and masks for hospital staff
  • ITC e-Choupal & Sustainable Agriculture

    • Empowering 4 million farmers
    • Increasing productivity and farmer incomes


    • Over 8,76,000 acres greened
    • Generating about 160 million person-days of employment
  • Watershed Development

    • Over 12,31,000 acres covered

    Women Empowerment

    • Over 77,000 poor women benefitted
  • Primary Education

    • Reaching over 8,08,000 children

    Skilling and Vocational Training

    • Helping over 90,000 youth become more employable
  • Health & Sanitation

    • Over 38,000 toilets built

    Pioneer of green building movement in India

    • 33 Platinum-rated green buildings
  • Responsible Luxury

    • ITC Hotels: Trailblazer in Responsible Luxury and Green Hoteliering

    Solid Waste Management

    • Well Being Out of Waste (WOW) programme covers over 1.5 crore citizens

ITC is the only enterprise in the world of comparable dimensions to be Carbon Positive, Water Positive and Solid Waste Recycling Positive.

ITC's business and value chains support over 6 million sustainable livelihoods.