The 13th Sustainability Report of the Company, headquartered at Virginia House, 37 J L Nehru Road, Kolkata, 700 071 (India), covers the sustainability performance for the period April 1, 2015 to March 31, 2016. ITC reports its performance on an annual basis and the last Sustainability Report was published in June 2015.

The contact point for any clarifications on the Report or for requesting additional copies of this Report is the Corporate Communications Department at the above address or e-mail:

The reporting principles and methodology are in accordance with the "Comprehensive" option of the fourth generation Global Reporting Initiative (GRI) Sustainability Reporting Guidelines and the Reporting Principles, Standard Disclosures and Implementation Manual of GRI-G4 Reporting Guidelines have been followed. The relevant aspects/indicators from GRI-G4 Food Sector supplement have also been considered while reporting on the Foods Business performance.

This Report highlights those Triple Bottom Line dimensions that either indicate the organisation's material economic, environmental and social impacts, or substantively influenced the assessments and decisions of stakeholders.

ITC's Businesses/Units continue to proactively engage with key stakeholders, who either have a major interest or are significantly affected by the Company's operations, products or services. The details on stakeholder engagement are covered elsewhere in the Report.

In line with ITC's Policy on Responsible Sourcing, the Company continues its efforts to influence sustainability practices along the value chain with the intent to progressively cover all significant supply chain partners. In the current year, ITC has incorporated the performance of 20 exclusive Third Party Manufacturers (TPMs) catering to the Notebooks segment of Education and Stationery Products Business and 2 TPMs of Cigarettes Business and ATC Limited, an associate company of ITC.

The economic performance reported here is excerpted from the Company's Report & Accounts (R&A) 2016, audited by independent External Auditors - M/s Deloitte Haskins & Sells.

The data in the environment & social sections of the Report is based on actual performance of the various businesses, factories, hotels and large offices of the Company, TPMs and subsidiary companies as detailed in the reporting boundary. An Integrated Sustainability Data Management System established in the Company to collect, collate and analyse environmental and social data, along with strong internal controls, support overall integrity and credibility of the disclosures in the Report.

In order to obtain an objective and impartial assurance on the Report, ITC has obtained independent third party assurance for all its Sustainability Reports since it started reporting in 2004. In the current year, authenticity of the data and systems disclosed in Sustainability Report 2016 and conformance with 'in accordance' - comprehensive' requirements of the GRI G4 guidelines has been provided by M/s Ernst & Young (EY), an independent third party assurance provider. They have provided the assurance engagement as per the International Standard for Assurance Engagements (ISAE) 3000 at a 'reasonable level', the statement of which forms a part of this Report. The assurance statement by M/s EY covers the summary of the work performed, the manner in which the assurance engagement has been conducted, the extent to which ITC has applied GRI G4 Guidelines and the conclusions on the Report.

  • Reporting Boundary

    ITC Head Office: Kolkata (West Bengal)

  • Trade Marketing and Distribution (TM&D)

    TM&D Head Quarters: Kolkata (West Bengal)

    District Offices: Kolkata (West Bengal)
    District Offices: Mumbai (Maharashtra)

    Warehouses: Ambernath (Maharashtra), Hyderabad (Telangana) and Malur (Karnataka)

  • FMCG

    Cigarettes Business

    Divisional Head Quarters: Kolkata (West Bengal)

    Units at: Kolkata (West Bengal), Bengaluru (Karnataka), Munger (Bihar), Saharanpur (Uttar Pradesh) and Pune (Maharashtra).
    Third party manufacturers - 2 nos.

  • FMCG - Others

    Foods Business

    Divisional Head Quarters: Bengaluru (Karnataka)

    Units at: Haridwar (Uttarakhand), Pune (Maharashtra), Malur (Karnataka) and Munger (Bihar).

    Personal Care Products Business

    Divisional Head Quarters: Kolkata (West Bengal)

    Units at: Haridwar (Uttarakhand) and Manpura (Himachal Pradesh).

    Education and Stationery Products Business

    Divisional Head Quarters: Chennai (Tamil Nadu)

    Third Party Manufacturers of Note Books - 20 nos.

    Matches and Agarbatti Business

    Divisional Head Quarters: Chennai (Tamil Nadu)
  • Hotels

    Divisional Head Quarters: ITC Green Centre, Gurgaon (Haryana)


    • ITC Maurya (New Delhi)
    • ITC Maratha (Mumbai)
    • ITC Grand Central (Mumbai)
    • ITC Sonar (Kolkata)
    • ITC Mughal (Agra)
    • ITC Grand Bharat (Gurgaon)
    • ITC Windsor (Bengaluru)
    • ITC Gardenia (Bengaluru)
    • ITC Rajputana (Jaipur)
    • ITC Grand Chola (Chennai)
    • My Fortune Chennai
    • My Fortune Bengaluru
    • WelcomHotel Sheraton New Delhi
  • Leaf Tobacco Business

    Divisional Head Quarters: Guntur (Andhra Pradesh)

    Units at: Anaparti (Andhra Pradesh) Chirala (Andhra Pradesh) Mysore (Karnataka) and Research Centre, Rajahmundry (Andhra Pradesh).

  • Agri Business

    Divisional Head Quarters: Hyderabad (Telangana)
  • Paperboards and Specialty Papers Business

    Divisional Head Quarters: Hyderabad (Telangana)

    Units at: Tribeni (West Bengal), Bhadrachalam (Telangana), Bollaram (Telangana) and Kovai (Tamil Nadu).

  • Packaging and Printing Business

    Divisional Head Quarters: Chennai (Tamil Nadu)

    Units at: Munger (Bihar), Tiruvottiyur (Tamil Nadu) and Haridwar (Uttarakhand).

  • Lifestyle Retailing Business and Others

    Lifestyle Retailing Business Head Quarters at ITC Green Centre, Manesar (Haryana), ITC Life Sciences & Technology Centre, Bengaluru (Karnataka), Central Projects Organisation, Bengaluru (Karnataka).

  • Subsidiaries

    ITC Infotech India Limited

    Units at: Bengaluru (Karnataka), Kolkata (West Bengal), Pune (Maharshtra) and Thiruvananthapuram (Kerala).

    Technico Agri Sciences Limited

    Units at: Chandigarh and Manpura (Himachal Pradesh).

    Srinivasa Resorts Limited:

    Hotel: ITC Kakatiya, Hyderabad (Telangana).

    Bay Islands Hotels Limited:

    Hotel: Fortune Bay Islands Resort, Port Blair.

    Landbase India Limited:

    Hotel: Classic Golf & Country Club, Gurgaon.

  • Associates