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Specialised support for PLM Systems
10 Dec 2013

ITC Infotech PLM  RUNTEAM Services offers value added support services for users of PTC PLM  Systems

ITC Infotech’s PLM RUNTEAM is an  all-encompassing support service for PTC Windchill and PTC FlexPLM product  lifecycle management (PLM) installations. It is rapidly gaining popularity with  PLM teams across the globe because it takes away  the burden of keeping complex PLM systems running at maximum  efficiency, allowing product design teams to experience the system better and  use these systems well to  get their  products to market quicker.

By taking away the burden of support  and user adoption from internal IT teams and placing it in the hands of  qualified PLM professionals with deep cross-functional experience, organisation  IT Management can concentrate on other priority areas with peace of mind,  secure in the knowledge that their vital software tools and systems performance  are being well taken care of and are in experts hands.

Windchill is PTC’s flagship PLM system,  complementing its Creo CAD tool, while FlexPLM addresses the specific lifecycle  management challenges faced by companies across the retail, footwear and  apparel industries. ITC Infotech offers a comprehensive PLM support services,  covering user adoption issues, code changes and bug fixing as well as proactive  system monitoring, performance maintenance, system administration and release  and deployment management.  The services  are delivered as per the cutting edge delivery standards and frameworks. ITC  Infotech deploys world class tools and best practices that provide 24/7, global  and multi-lingual reach and responsive support to the end users.

Mr. V V Rajasekhar,  Senior Vice-President - PLM and Engineering Services, ITC Infotech explains what the service offers. “In  this highly competitive and globalising world, ITC Infotech’s PLM RUNTEAM  Support Service works with the customer using proprietary Value Modelling  framework to maximise the value realisation from a PLM implementation in line  with the maturity of deployment as well as helps the client prepare for future  upgrades and migrations with the least possible effort. Since the widespread introduction of  CAD, ‘time to design’ has been significantly reduced and the addition of PLM  helped accelerate ‘time to value realisation’ through standardisation, reuse  and global collaboration. But it has also added complexity. Our PLM RUNTEAM  Support Service takes away the burden of keeping these complex systems running  efficiently from internal IT teams, allowing    design specialists to realize value from developing the next generation  of world-beating products.”

Mr. Rajasekhar adds: “We fix any  problems and take care of performance on an on-going basis including technical  patch updates. Our offering is focussed on supporting and continuously  enhancing the features and functionality of the deployed application system.  While our 24/7, cost optimised, shared service model of IT support takes the  maintenance responsibilities on behalf of the organisations, it allows small-  to medium-sized companies to punch way above their weight through access to  better practices for more effective PLM adoption.”

ITC Infotech is a global IT services  company with over a decade of experience in the PLM solutions space. It is also  a Strategic Services Partner of PTC. The company has expertise in Windchill in  the automotive, aerospace, industrial and engineering sectors and in FlexPLM in  the retail, footwear and apparel sectors. Outside of the PTC organisation itself, ITC Infotech has one of the largest  Windchill/FlexPLM teams in the industry as well as proven expertise in  implementing and supporting complex and transformational PLM systems.

About ITC Infotech

ITC Infotech provides IT services and  solutions to leading global customers. The company has carved a niche for  itself by addressing customer challenges through innovative IT solutions.

ITC Infotech is focused on servicing  the BFSI (Banking, Financial Services & Insurance), CPG&R (Consumer  Packaged Goods & Retail), Life Sciences, Manufacturing & Engineering  Services, THT (Travel, Hospitality and Transportation) and Media &  Entertainment industries.

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